Celebrating 40 Years of Unparalleled Customer Service!

An industrial tool hire and sales company with 12 outlets located throughout the North East of England, Lord Hire Centres will be celebrating its 40th anniversary in 2011.

One of the first, if not the first, UK hire company to achieve ISO 9001 certification (or BS 5750 as it was then) back in February 1993, Lord Hire Centres carries agencies for market leading brands of power tools, construction equipment, diamond blades and abrasives, backed up by a comprehensive workshop facility for the repair of tools. It also has a stores and spares operation for all of the agencies it holds.

Moreover, running a fleet of 25 delivery vehicles allows Lord Hire Centres to respond to any customer request, usually within two hours of it being made, which undoubtedly gives it a competitive edge over the competition, including all of the big national players that operate in the North East.

Of course, in tandem with every other company in the UK, Lord Hire Centres has been going through some pretty challenging times. However, it has still managed to push forward and evolve, recently

relocating two of its depots, Sunderland and Blaydon, to new and improved premises, providing improved access, parking and space. The company has also launched a new interactive website for its sales department, www.lordtools.co.uk, which offers major manufacturers’ products at very competitive prices.

Providing a very personal service – with no telephone ‘options’ or call centres – Lord Hire Centres serves a broad portfolio of clients, from local authorities through to major contractors and associated sub-contractors. Many of the company’s customers are SMEs, because it is big enough to be capable but small enough to be flexible, with a service that can be relied upon. Geographically, it covers the whole area from North Yorkshire to the Scottish Borders, including the three industrial rivers of the area, the Tyne, Wear and Tees. Contractors from outside the region working in the North East regularly use its services.

In the current economic climate, Lord Hire Centres has no plans to expand outside of the North East, preferring to concentrate on its own existing service, portfolio and professionalism. And with many of its staff having been with the company for 25 or 30 years, it has the experience and expertise to be able to retain its pre-eminent position as the North East of England’s premier hire company.

For further information, telephone Lord Hire Centres on 0191 265 3880, or email enquiries@lordtools.co.uk. You’ll be made very welcome.

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